OUR  JOYFUL  MOMENT

At Our Joyful Moment, we strive to provide our customers with the highest quality products and an exceptional shopping experience.
However, we understand that there may be instances where you need to return or exchange an item. Please review our return and refund policy carefully to understand your options:

1. Eligibility for Returns
We accept returns for unused and unworn items within 7 days of delivery.
To be eligible for a return, your item must be in the same condition that you received it, with all tags and packaging intact.
Certain items, such as intimate apparel (including sexy underwear and sex toys), swimwear, and personalized items, are not eligible for return due to hygiene reasons.
Please check the product description carefully before purchasing.

2. Returns Process
To initiate a return, please contact our customer service team within 7 days of receiving your order. We will provide you with a return authorization and instructions on how to proceed.
Customers are responsible for the cost of return shipping unless the item received is defective or incorrect.

3. Refunds
Once your return is received and inspected, we will send you an email notification to confirm receipt of your returned item.
If your return is approved, we will process your refund to the original method of payment within 7 days.
Please note that shipping fees are non-refundable, and a restocking fee may apply in certain circumstances.

4. Exchanges
If you would like to exchange an item for a different size or color, please contact our customer service team to arrange an exchange.
Exchanges are subject to product availability.

5. Defective or Damaged Items
In the unlikely event that you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund as appropriate.
Usually we will go through multiple quality inspections before shipping to ensure that the goods are in good condition.

6. Exceptions
Our return and refund policy may be subject to change, particularly during promotional periods or special events. Any changes will be communicated clearly on our website.

7. Contact Us
If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer service team. We're here to help!
By shopping at Our Joyful Moment, you agree to abide by the terms outlined in this return and refund policy. We appreciate your understanding and cooperation.

Thank you for choosing Our Joyful Moment. Your satisfaction is our priority.