Where is my package?

For current delivery times, please see in the checkout where you place the order. Once your order ships, you will be sent an auto-email containing tracking information.

Once activated, you can also track your order via the tracking number.

If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation.

If for any reason it is determined the parcel is lost in transit you will be issued a full refund.

Can I arrange for my order to be delivered to a different address?

You can always arrange for your order to be delivered to a different address within the same country. You can specify the billing address and delivery address during the check out procedure. You can also edit these in 'My Account' if you have an account for future orders.

How will my order be delivered?

Your order can be delivered to your home/business address.

Where can I find my Track & Trace code?

If you want to follow your package you can do this with the Track & Trace code via here. We will send your code in the email once your order has left our warehouse or check My Account.

I have received the wrong size and/or colour, what should I do?

If you have received the wrong size or colour of the item you ordered we are very sorry, please contact customer service and we will handle it according to the actual transportation situation.

What are the shipping costs?

The shipping costs will be displayed at checkout.
*Your delivery is free for orders exceeding $36.

Can I giftwrap my purchase?

Yes, you can easily add a giftbox in your shopping basket. The giftbox comes in one size only. If you have order multiple items and want to make sure they all fit, order multiple giftboxes.

Please note that giftbox can only be returned in unfolded/unused condition, otherwise will not qualify for a refund.